Return Policy

Terms of the return Policy.

The return/exchange policy of every product has been mentioned below. If you still have further queries, please feel free to reach out to us via Email on help@coveritup.in.
Please do not self-ship any product back to our facility unless confirmed by our Customer Experience Team.


Phone Cases:

In case of manufacturing defects:
If you believe that you have received the incorrect item, or if you are facing any issues such as bad fitting, damage during shipment, manufacturing defects, firstly, we offer our apologies. Furthermore, you can send an email to help@coveritup.in within 4 days of receiving the product, so we can resolve the issue immediately.
While sending us an email, please attach necessary pictures and videos that may describe your issue better. This will help speed the process up.
Once our Customer Experience Team has investigated and confirmed the same, they will help you with a free replacement or a full refund on the amount paid by you, in your Coveritup Wallet.

In case of any other issues:
If you are facing any other issues, please write to us at help@coveritup.in. Our customer experience team will sort out all your further queries.


Apparels (T-Shirts/Hoodies):

In case of manufacturing defects:
If you believe that you have received the incorrect item, or if you are facing any issues such as bad fitting, receiving the wrong item, manufacturing defects, firstly, we apologize. However, there is an easy fix. You can send an email to help@coveritup.in within 4 days of receiving the product, so we can resolve the issue immediately.
Once our Customer Experience Team has investigated and confirmed, we will initiate a reverse pickup. The product will be picked up from you in 2-3 business days and will reach our facility in 7 business days. Once we receive it back in our facility, the product will go through a quality check, after which, we will dispatch the changed product to you.
Please be informed that the new item will be delivered at your doorstep free of cost but it depends on the availability of the item in the stock.

In case of any other issues:
If you are facing any other issues, please write to us at help@coveritup.in. Our customer experience team would love to help you out in any way possible.


Mask:

In case of manufacturing defects:
In case of manufacturing defect / incorrect product delivered: If you have placed an order for a mask and we have delivered an incorrect product/defective product, you can send an email to help@coveritup.in within 4 days of receiving the product, so we can resolve the issue immediately. While sending us an email, please attach necessary pictures and videos that may describe your issue better. This will help speed the process up. Once our Customer Experience Team has investigated and confirmed the same, they will help you with a free replacement or a full refund on the amount paid by you, in your Coveritup Wallet.

In case of any other issues:
Unfortunately, this product has no return / replacement for any other issue at your end due to hygiene reasons.


Custom Product:

In case of manufacturing defect / incorrect product delivered:
If you have placed an order for a custom product and we have delivered an incorrect product/defective product, you can send an email to help@coveritup.in within 4 days of receiving the product, so we can resolve the issue immediately.
While sending us an email, please attach necessary pictures and videos that may describe your issue better. This will help speed the process up. Once our Customer Experience Team has investigated and confirmed the same, they will help you with a free replacement or a full refund on the amount paid by you, in your Coveritup Wallet.

In case of any other issues:
Unfortunately, this product is designed specifically as per your requirement, hence no return / replacement will be accepted for any other issue at your end.


For the other products on the website:

If you are facing any other issues, please write to us at help@coveritup.in. Our customer experience team would love to help you out in any way possible.


What products are eligible for return or replacement?

When raising an issue, please attach an image of the shipping invoice to your issue to speed up the process.
Due to hygiene reasons, we do not accept the replacement/return of masks.
Note: During a time of crisis such as COVID-19, we understand the customers method of trashing the label as a safety precaution, but we still require the shipping invoice to resolve any problems that may arise, as, unfortunately, that part of the process that cannot be changed.

What products are not eligible for return or replacement?

The following products shall not be eligible for return or replacement:
Any product that exhibits physical damage to the box or to the product.
Due to hygiene reasons, we do not accept the replacement/return of masks.
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.

A used product is like kryptonite to us. We won't be able to take that back.